Terms and Conditions 3999bet — Complete Guide for Players

1Introduction

Welcome to 3999bet, an online entertainment and betting platform trusted by over 500,000 active players across Malaysia. These Terms and Conditions constitute a legally binding agreement between you as the user and 3999bet as the platform operator.

By registering an account, logging in, or using any service provided by 3999bet — including the website, mobile app, and all related content — you hereby acknowledge that you have read, understood and agree to be bound by all provisions in this document. If you do not agree with any part of these Terms and Conditions, please discontinue use of our platform immediately.

3999bet reserves the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to registered users via email or in-platform notification at least 7 days before they take effect. Continued use of the platform after such notice constitutes your acceptance of the changes.

2Account Eligibility

To register and use 3999bet services, you must meet all of the following eligibility requirements:

• Aged at least 18 years old on the account registration date.
• Are registering as an individual on your own behalf — not on behalf of another person or corporate entity without written authorisation from 3999bet.
• Not be subject to any local or international legal restrictions that prohibit participation in online gambling activities.
• Never have held a 3999bet account that was terminated due to fraud, bonus abuse, or violation of the Terms and Conditions.
• Have full legal capacity to enter into a binding agreement in your country or territory.

3999bet reserves the right to request identity verification documents (KYC) at any time to confirm user eligibility. Completed KYC is a mandatory requirement before the first withdrawal is processed. Accepted documents include MyKad, a valid passport, and a recent bank statement.

3Account Responsibility

Each 3999bet account is for the personal use of the account holder only. You are fully responsible for all activity that occurs under your account, including any losses resulting from unauthorised use.

• You are responsible for keeping your username, password, and account login details confidential.
• Sharing your login credentials with anyone, including family members, is strictly prohibited.
• Each individual is only permitted to hold one active account only. Duplicate accounts will be terminated and any remaining funds may be forfeited.
• You must notify the 3999bet support team immediately if you suspect your account has been accessed without authorization.
• Personal details such as full name, email address, and phone number must be accurate and updated whenever changes occur.

3999bet uses two-factor authentication (2FA) technology for added security. You are strongly encouraged to enable this feature via your account settings to protect your account from unauthorized access. 3999bet's automated monitoring system operates around the clock to detect suspicious activity.

4Deposits & Withdrawals

3999bet supports a variety of convenient and secure local payment methods. All transactions are processed through channels protected by 256-bit SSL encryption.

Supported deposit methods:

• FPX (Direct Payment via Internet Banking)
• Touch 'n Go eWallet
• GrabPay
• Bank transfers between local Malaysian banks
• Other approved local e-wallets

Withdrawal policy:

• Withdrawals may only be made to a bank account or e-wallet registered under the account holder's name.
• Minimum withdrawal limit: RM 50 per transaction.
• Diamond VIP members enjoy withdrawal processing within 10 minutes.
• Standard accounts that have completed KYC will receive withdrawals in under 1 hour on business days.
• Withdrawal requests submitted on weekends or public holidays may take up to 3 hours depending on the receiving bank.

5Bonuses & Promotions

3999bet offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to specific terms stated alongside each promotional offer.

• The rollover/wagering requirement for each bonus will be clearly stated on the relevant promotions page.
• The welcome bonus may only be claimed once per verified new user.
• Attempts to abuse bonuses — including registering multiple accounts to claim bonuses repeatedly — constitute a serious violation that may result in account termination.
• The timeframe to fulfil rollover requirements will be stated for each promotion. Bonuses that remain unfulfilled within the specified period will expire automatically.
• 3999bet reserves the right to withdraw, modify or terminate any promotion at any time at its sole discretion.
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements have been fully met.

6Game Rules

All games available on the 3999bet platform — including live casino, slots, sports betting, and table games — are governed by individual game rules accessible through their respective game interfaces.

• All game outcomes are final. Disputes based on misunderstanding of game rules will not be entertained.
• Slot games and table games use a Random Number Generator (RNG) that has been verified by an independent and accredited third-party auditing body.
• In the event of a technical failure occurring during a gaming session, 3999bet will investigate the game logs and make a fair decision based on system records.
• Confirmed bets cannot be cancelled except in the event of a technical failure verified by 3999bet.
• Minimum and maximum betting limits for each game are displayed within the game interface and may change at the platform's discretion.

For Live Casino games, every session is fully recorded. Should any dispute arise regarding a game outcome, the recording will serve as conclusive evidence in the investigation process.

7Prohibited Activities

The following activities are strictly prohibited on the 3999bet platform and may result in immediate account termination, forfeiture of funds, and potential legal action:

• Use of automation software, bots, scripts, or any technical tools to play or interact with the platform.
• Player collusion in any game, including sharing card information in poker or blackjack.
• Account takeover or unauthorised access to another player's account.
• Money laundering or use of the platform for any unlawful financial activity.
• Attempts to exploit technical errors, system bugs, or vulnerabilities in the game software.
• Multiple account registrations for the purpose of claiming bonuses repeatedly or evading account restrictions.
• Threats, harassment, or distribution of offensive content directed at any staff member or other player.

8Account Closure

You may close your 3999bet account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and there are no outstanding active bonuses.

3999bet reserves the right to close or suspend a user's account for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud or illegal activity associated with an account.
• Requests from regulatory authorities or law enforcement.
• Account inactivity for more than 12 consecutive months.
• Failure to complete the KYC process within the stipulated timeframe.

For accounts terminated due to a violation, 3999bet reserves the right to forfeit any bonus balance that has not met its wagering requirements. Legitimate funds will be returned to the account holder once the investigation is complete and there are no outstanding claims.

9Liability Limits

3999bet is not liable for any direct, indirect, incidental or consequential loss or damage arising from use of the platform, including but not limited to:

• Financial losses resulting from game outcomes or betting decisions.
• Service disruptions due to scheduled or unscheduled system maintenance.
• Transaction delays caused by factors beyond 3999bet's control, such as banking network disruptions.
• Unauthorized access to your account resulting from negligence in safeguarding your login credentials.

The maximum total liability of 3999bet to any user under any circumstance shall not exceed the net deposit amount made by that user within the 30 days preceding the liability claim.

10Responsible Gaming

3999bet cares about the well-being of all players. We provide a range of self-control tools accessible through your account settings to help you play responsibly:

• Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss limit: Set the maximum loss amount you are willing to absorb within a given period.
• Play break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-exclusion: An option to permanently exclude yourself from the platform for those who require more serious assistance.

If you or someone you know has a gambling-related problem, we encourage you to seek professional help. The Responsible Gaming we provide further information and links to trusted support resources.

11Privacy & Personal Data

3999bet is committed to protecting the privacy and personal data of all its users. The collection, processing and storage of your personal data is carried out in accordance with our full Privacy Policy.

• Data collected is used solely for account management, transaction processing, platform security, and service improvement.
• 3999bet does not sell or rent users' personal data to third parties for marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.
• All data is stored on servers protected with 256-bit SSL encryption and strict access controls.

For full details on how we handle your data, please refer to 3999bet Privacy Policy which forms part of this user agreement.

12Terms Amendments & Applicable Law

3999bet reserves the right to amend, update or replace these Terms and Conditions at any time. Material changes will be communicated to registered users via email or in-platform notification at least 7 days before taking effect.

It is the user's responsibility to review these Terms and Conditions periodically to stay informed of the latest version. The date of the last update will always be displayed at the top of this document.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute that cannot be resolved through negotiation between the parties involved will be referred to the dispute resolution mechanism established by 3999bet management.